FAQ

Why is the brand called Amanah?

Amanah is an Islamic concept that represents trust, responsibility, and care in fulfilling what has been entrusted to us. These principles guide how we operate — from the partners we work with to the way we serve our community.

Why does Amanah use the domain amanah.world?

We chose amanah.world to reflect the global nature of the Muslim community and the shared values that connect us across borders. Amanah is designed to serve a worldwide audience with intention and care.

Is Amanah a Muslim-owned business?

Yes. Amanah is founded and guided by Islamic values, with a strong emphasis on integrity, responsibility, and ethical conduct in how we operate and serve our community.

Do purchases contribute to charitable causes?

Giving is an important part of our values as a brand. As Amanah grows, we aim to support verified charitable initiatives that reflect our commitment to responsibility and care.

Where do you ship to?

We ship worldwide. Available shipping options for your location will be displayed at checkout.

How long does delivery take?

Delivery in the UK typically takes 2–3 business days from dispatch. International delivery typically takes 4–10 business days from dispatch, depending on destination, customs processing, and local courier services.

Exact delivery estimates are shown at checkout based on your location. Delivery times are estimates and may vary due to factors outside our control.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery updates are provided directly by the courier via the tracking link.

How do I return an item?

If you wish to request a return, please contact us at info@amanah.world within 14 days of receiving your order, including your order number and a brief explanation.

Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

Our team will provide further instructions once your request has been reviewed.

Do you offer exchanges?

We do not offer direct exchanges. If you would prefer a different item, we recommend returning your original purchase and placing a new order.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are processed within up to 7 business days. Please note that your bank or card provider may take additional time to reflect the refund.

Can I change or cancel my order after placing it?

We process orders promptly. If you need to make a change or cancellation, please contact us as soon as possible and we will do our best to assist before your order is dispatched.

What should I do if my order arrives damaged or incorrect?

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at info@amanah.world with your order number and a clear photo of the issue. We will resolve the matter as quickly as possible.

How can I contact customer support?

You can email us at info@amanah.world, and we aim to respond within 1–2 business days. You can also leave us a message via the online chat tool available on our website, and we’ll get back to you as soon as possible.

What is Amanah Rewards?

Amanah Rewards is our way of thanking members of our community who return. By earning points through purchases and selected actions, members can redeem store credit on future orders.

Who can join Amanah Rewards?

Anyone with an Amanah account can join. The programme is free, and existing account holders are automatically enrolled.

How do I earn points?

You earn points with every purchase, as well as through selected actions such as creating an account, adding your birthday, or following us on social media. Full details can be found above on this page.

How do I redeem my points?

Once you’ve earned enough points, rewards can be redeemed as vouchers and applied at checkout on a future order.

Where can I see my points balance?

Your points balance and available rewards will be visible in your account once you are logged in.

Do points or rewards expire?

Points and rewards do not expire.