Refund policy

Returns

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition
  • With all original tags attached
  • Returned in the original packaging
  • Accompanied by proof of purchase

For hygiene reasons, items showing signs of wear, washing, odour (including perfume), makeup marks, or damage will not be accepted.

How to Start a Return

To request a return, please contact us at: info@amanah.world

Once your return is approved, we will provide instructions on how and where to send your item. Returns must be approved before being sent. 

Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us as soon as possible and within 48 hours of delivery so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items (where marked as final sale)
  • Gift cards
  • Items that are not suitable for return due to hygiene reasons
  • Custom or personalised items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would prefer a different item or colour, we recommend returning your original purchase and placing a new order. This allows us to process your request more efficiently and ensures availability of your chosen item.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow up to 7 business days for the refund to be processed
  • Your bank or card provider may take additional time to reflect the refund

Original shipping charges are non-refundable.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@amanah.world.

International Returns

For international returns, customers are responsible for return shipping and any associated costs.

Returned items must be clearly marked as “Returned Goods” on customs declarations.
Any customs charges incurred due to incorrect declaration may result in the return being refused.

Questions

If you have any questions about returns or refunds, feel free to contact us at: info@amanah.world.

We’re always happy to help.